Satisfaction survey

How do your customers experience your organisation’s services? How satisfied are they with them? How do your employees provide service to your customers?

D-Sense analyses and reports to give you clear insight into:

  • customer satisfaction
    Through Customer Delight Analysis we identify the actual satisfaction level of your external customers in regard to your service. We also note how they actively recommend your organisation in the marketplace.
     
  • employee satisfaction
    Through Employee Delight Analysis we measure the current satisfaction level of your employees in regard to their job and their employer, and the degree of commitment they show.
     
  • internal satisfaction
    Through Internal Customer Delight Analysis we show how satisfied your employees are with the internal service offering of various departments within your organisation and how they view their colleagues as models of professional behaviour.

We search for the most profitable and reliable research method based on:

  • the type of examination,
  • the size of the target group being investigated,
  • the desired depth of results,
  • the budget and time constraints and other factors.

We distinguish:

  • quantitative methods: written or online surveys, which may or may not be by telephone;
  • qualitative methods: individual in-depth interviews, personal telephone calls and other methods.

 

Measure