Mystery shopping

Satisfaction surveys indicate perceptions that a customer or employee has about your organisation.
Have you ever stopped to consider what experts think about your service offering?

How do experts experience your customer service via mystery visits?

By using mystery visits and/or calls within a Customer Delight Mystery Shopping Analysis, we evaluate your customer contacts from the perspective of experts acting as bogus customers. D-Sense analyses and reports the findings to give you a clear insight into this issue.

At D-Sense mystery shopping always results in a priority list. We guarantee that this action list is a direct impetus for a concrete action plan. With focused efforts and rigorous monitoring you will achieve a higher level of satisfaction.