Competence development

Deal with customers better. Each time they will return satisfied. And not by merely doing more for the customer. Offer what a customer requires from you in an effective and excellent way. Convert your customers into true ambassadors for your organisation, but it will not happen overnight.

That’s why D-Sense guides you and your employees in developing the right skills to work in a customer-friendly and customer-oriented way. We do this through practical workshops and/or personal coaching, tailored to your organisation, both in terms of content and didactics.

We provide programs for employees in support units and for those active in the field. For example, this applies to:

• front-office staff, such as professionals playing an active role in the field: account managers, sales personnel, call centre agents, technical installers...
   
• back-office staff, such as professionals working in the after-sales process. These employees have to finely balance the interests of the customer with the interests of their own organisation (dossier managers, engineers, installers, transporters, project leaders...). They do not necessarily have a commercial background.
  

In an interactive manner we share with them how they can best deal with customers. Even in unpleasant situations, such as complaints handling. Initially we aim for a satisfied customer. Afterwards we evolve to the level of customer delight.

Our ambition is that the employees who attend these workshops become ‘delighted’ with the content and format of the course themselves. If so, they will put what they have learned into practice with great enthusiasm.